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Gabrielle Person
3821 N. Jackson Ave.
Kansas City, MO 64153
Phone: 816-452-8387
E-mail me
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Education:
Penn Foster - Career School - July 2006 - present
Travel Agent Program
New Horizons Computer Learning Center - Kansas City, MO - March, 2004
Microsoft Certified Desktop Support Technician (Charter Member): March 2004
Relevant Courses
Supporting Users Running the MS Windows XP Operating System
Supporting Users Running Applications on MS Windows XP Operating System
HTR, Inc. - Washington, DC - February 2000
Microsoft Approved Course: MS-1594, Installing and Configuring MS Windows 2000 File, Print and Web Servers.
Certificate of Achievement
Computer Learning Institute--Annandale, VA -- August 1999 - December 1999
Microsoft Certified Professional: October 30, 1999
Microsoft Certified Systems Engineer Program
Relevant Courses
Implementing and Supporting Windows NT Workstation 4.0 – passed October 30, 1999
Implementing and Supporting Windows NT Server 4.0 – passed November 13, 1999
Windows NT Server 4.0 in the Enterprise-- passed December 11, 1999
Networking Essentials
Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
Implementing and Supporting Microsoft Internet Information Server 4.0
The George Washington University - Washington, DC -- August 1996 - December 1998
Master of Arts in Museum Studies (GPA: 3.88)
Focus:
Collections Management
Academic Core: History
Southwest Missouri State University - Springfield, MO -- August 1990 -
May 1994
Bachelor of Arts History with a minor in Creative Writing
(GPA: 3.94)
Summa cum laude in the Honors College
Skills
Computer Skills:
- Operating Systems: IBM PC: some Unix, DOS, Windows 3.1, 95, 98, 2000, XP, NT Workstation and Server, Palm OS, beginning Ubuntu Linux.
- Hardware: Self-taught. Installation of motherboard, CPU, cards, and peripherals.
- Applications: Corel Office vers. 6, 7, 8, 2000, MS Office 97-2003, PageMaker 5.0, MS Access 97-2003
- Internet (e-mail, WWW, HTML pages, Unix commands): Telnet, Netscape Communicator, Netscape Calendar, Internet Explorer, Firefox, IM, FTP, VNC.
Language Skills: French (5 years), German (2 years), Czech (1 year in country, 3 semesters study), and Sign Language (1 year), beginning Russian (self-study).
Self-Education:
Hardware: Build PC from motherboard and CPU to peripherals. Have installed motherboards, CPUs, power supplies, video cards, modems, sound cards, tape drives, DVD/CD Rom drives, floppy and hard drives, Zip drives, scanners, printers, video cameras, handheld computers, network drives, nework hubs and routers, microphones.
Software experience: MS Office, Corel Office (var. vers.), Dragon NaturallySpeaking, PhotoSuite, Quicken, Norton SystemWorks, numerous other programs, including building databases with Microsoft Access, and using mail merge.
Web Pages: HTML coding with text editor (preferred) as well as MS Word, Symantec Visual Page, etc., beginning JavaScripting.
Relevant Experience:
A-S-K Associates - Lawrence, KS -- July 2007 - August 2007
Help Desk Technician -- Full Time
First-line support for USDA Risk Management Agency users by phone and e-mail, processed and filed forms, entered tickets in Magic, resolved or escalated tickets, taking responsibility for tickets until resolved.
Haldex - Kansas City, MO -- October 2001 - July 2007
Help Desk Technician -- Full Time
First-line support for users by phone and e-mail, including alerting Systems to trends portending system-wide problems such as virus infection on the network, troubleshooting & installing computers, writing instruction documents for common tasks, light account administration in Active Directory. Recorded all trouble calls in Heat software database. Found key to filtering German e-mail spam from the server for Exchange Admin. With Service & Support Manager, realized faxes were being sent to terminated users for several years. Scanned all existing IT user forms for digital storage. Most recently supported Windows XP, Office 2003, Citrix applications, and MS Axapta. Robert Half/AccounTemps - Kansas City, MO -- October 2001 - April 2002
Help Desk Technician - Temp-to-Perm with Haldex - 40 hours per week
DSW Computers - Parkville, MO -- September 2001 - October 2001
Technician - 40 hours per week
Troubleshooting of walk-ins' computers. Also troubleshooting and support of contracted customers on location. Included setting up new computers and network connections.
TechBooks - Falls Church, VA -- July 2001 - July 2001
Editorial Assistant/Help Desk - 40 hours per week.
Editorial assistant duties half-time, including proofreading documents for formatting and errors as assigned by editors. Help desk half-time, including supporting both PCs and Macs. Choose Mac for self in order to learn that operating system. Some server support, communicating with India location.
Cellular Telecommunications & Internet Association - Washington, DC -- September 2000 - May 2001
Help Desk Manager -- Full Time
Supervised Help Desk Technicians, supported users, computers, and printers. Aided in network administration, new employee orientations, inventory database setup and maintenance. Counted and categorized trouble calls and helped decide new help desk software. Helped setup new computers and training for Windows 2000. Interviewed and hired one new employee.
Supported Windows 95, 2000; Microsoft Office 97, 2000; Netscape; Internet Explorer; Blackberry; etc.
I-Connect, Inc. -- March 2000 - September 2000
Integration: Network Administrator at Electronic Warfare Associates, Inc. Crystal City/Arlington, VA - Full-time
LAN admin. (Novell 4x) at EWA, Inc., including local server and account administration. Liaised with main office for connectivity and server issues. Supported PCs, Palm PDAs, and printers. Installed new computers. Developed Access database to track classified documents.
The George Washington University - Elliott School of International Affairs - Washington, DC -- August 1999 - March 2000
Local Support Partner - 20 hours per week.
Troubleshooting of PC hardware and software, including diagnosing network connectivity issues, correcting printer jams, replacing hard drives, installation of PC cards, installing new computers, supporting Netscape, MS Office, and Windows 95, 98. Recorded all trouble calls and solutions in Access database.
Y2K assessment of all computers in the school, including patching 95/98 and MS Office, investigating 3rd party software and giving recommendations, maintaining Access database of all computers and their upgrade needs. Network account administration in Novell Netware 4.x environment.
George Washington University - Museum Studies Program - Washington, DC -- May 1999 - June 1999
Administrative Assistant -
20 hours per week
Maintained Access databases, Museum Studies web page and listserv, scanned photographs and documents for web page and online courses. Word processing as needed with MS Office, including mail merge with Access databases. Answered phones, providing information about department, opening and organizing mail.
The George Washington University - The Columbian School of Arts and Sciences - Washington, DC -- March 1999 - Jan. 2000
Research Assistant - 20 hours
Troubleshooting of PC hardware and software, including diagnosing network connectivity issues, correcting printer jams, replacing hard drives, installation of PC cards, installing new computers, supporting Netscape, MS Office, and Windows 95, 98, NT. Recorded all trouble calls and solutions in Remedy database. Technical Writing: Developed and maintained RA Help Web pages, RA listserv. Y2K assessment of several departments, including patching Windows 95/98 and MS Office. Aided and trained professors, staff, and deans in the use of their computers for resources and research, including instruction in Web page development with MS Word and Netscape Composer.
Leadership Positions
Cellular Telecommunications & Internet Association - Washington, DC
Help Desk Manager
See above
Sears, Roebuck, and Co. - Antioch Shopping Center, Kansas City, MO --
August 1995 - February 1996
Manager’s Assistant/Sales Associate - 40
hours per week
Scheduled departmental employees' hours, attended staff meetings, trained another sales associate. Maintained computerized inventory of lingerie department. Opened lingerie and women's clothing departments 4 days a week. Closed departments 1 day per week.
Gymnázium Duchcov - Duchcov, Czech Republic --
September 1994 - July 1995
English Teacher - 30 hours per week
Created lesson plans and taught English conversation classes for students
aged 11-18. Created lesson plans and taught English grammar class for students aged
15-16. Evaluated student progress.
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