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Gabrielle Person
3821 N. Jackson Ave.
Kansas City, MO 64153
Phone: 816-452-8387
E-mail: E-mail me
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Education:
Penn Foster - Career School - September 2006 - present
Travel Agent Program, 95 Average Score
Software: Apollo
Specialization: Europe
Estimated date of completion: December 2007
New Horizons Computer Learning Center - Kansas City, MO - March, 2004
Microsoft Certified Desktop Support Technician (Charter Member): March 2004
Relevant Courses
Supporting Users Running the MS Windows XP Operating System
Supporting Users Running Applications on MS Windows XP Operating System
Computer Learning Institute--Annandale, VA -- August 1999 - December 1999
Microsoft Certified Professional: October 30, 1999
Microsoft Certified Systems Engineer Program
The George Washington University - Washington, DC -- August 1996 - December 1998
Master of Arts in Museum Studies (GPA: 3.88)
Focus: Collections Management
Academic Core: History
Relevant Courses
Introduction to Museum Studies – Phillip Spiess, Instructor
Collections Management: Legal and Ethical Issues – Marie Malaro, Instructor
Collections Management: Practical Applications – Kathy Spiess, National Museum of American History, Instructor
Introduction to Preservation – Carolyn Rose, National Museum of Natural History, Instructor
Preventive Preservation Techniques – Carolyn Rose, National Museum of Natural History, Instructor
The Holocaust in Film – Lenore Weitzman, Instructor
The Holocaust – Marc Saperstein, Instructor
History of Germany – Herber, Instructor
Managing People, Managing Projects - Martha Morris, National Museum of American History, Instructor
Southwest Missouri State University - Springfield, MO -- August 1990 - May 1994
Bachelor of Arts History with a minor in Creative Writing
(GPA: 3.94)
Summa cum laude in the Honors College
Relevant Experience:
George Washington University - Museum Studies Program - Washington, DC -- May 1999 - June 1999
Administrative Assistant -
20 hours per week
Maintained Access databases, Museum Studies web page and listserv, scanned photographs and documents for web page and online courses. Word processing as needed with MS Office, including mail merge with Access databases. Answered phones, providing information about department, opening and organizing mail.
National Museum of Natural History - Washington, DC (202) 357-1861 --
September 1998 - March 1999
Contractor - 16-32 hours per week
Typed edits for chapters of the Handbook of North American Indians. Entered bibliographic data into database for Handbook of North American Indians.
National Park Service, Museum Resource Center (MRCE) - Glenn Dale, MD
-- June 1998 - August 1998
Intern - 40 hours per week
Inventoried and assessed condition of the books in the Lincoln Collection. Constructed housing for 200 fragile books in the collection. Revised measurement formula for and trained others in the construction of boxes. Rehoused the Abbie Rowe photographic collection into non-acidic housing.
United States Holocaust Memorial Museum - Washington, DC -- June 1997
- October 1997
Intern - 16 hours per week
Researched from donor files and computerized catalogue. Using mail merge, wrote 200 letters and Deeds of Gift for donated artifacts. Processed 50 returned, signed Deeds.
Arabia Steamboat Museum - Kansas
City, MO (816) 471-1856 -- February 1996 - August 1996
Tour Guide
- 40 hours per week
Guided tour groups (adults, children, and mixed) through 30-minute presentation tour of museum. Supervised and aided visitors through the rest of their tour through artifact displays. Cleaned and preserved artifacts in laboratory for display. Demonstrated preservation techniques for museum visitors. Prepared labels for exhibition on steamboat crew positions and duties.
Wilson's Creek National Battlefield - Republic, MO -- May 1993 - August 1993
Volunteer - 8-16 hours a week
Guided tours of the Ray House, a Civil War period house which served as a field hospital during the Battle of Wilson's Creek. Worked as an historical interpreter during Moonlight Tour, an living history event. Assisted in the artifact inventory.
Leadership Positions
Cellular Telecommunications & Internet Association - Washington, DC -- September 2000 - May 2001
Help Desk Manager -- Full Time
Supervised Help Desk Technicians, supported users, computers, and printers. Aided in network administration, new employee orientations, inventory database setup and maintenance. Counted and categorized trouble calls and helped decide new help desk software. Helped setup new computers and training for Windows 2000. Interviewed and hired one new employee.
Sears, Roebuck, and Co. - Antioch Shopping Center, Kansas City, MO --
August 1995 - February 1996
Manager’s Assistant/Sales Associate - 40
hours per week
Scheduled departmental employees' hours, attended staff meetings, trained another sales associate. Maintained computerized inventory of lingerie department. Opened lingerie and women's clothing departments 4 days a week. Closed departments 1 day per week.
Gymnázium Duchcov - Duchcov, Czech Republic --
September 1994 - July 1995
English Teacher - 30 hours per week
Created lesson plans and taught English conversation classes for students
aged 11-18. Created lesson plans and taught English grammar class for students aged
15-16. Evaluated student progress.
Other Experience
A-S-K Associates - Lawrence, KS -- July 2007 - August 2007
Help Desk Technician -- Full Time
First-line support for USDA Risk Management Agency users by phone and e-mail, processed and filed forms, entered tickets in Magic, resolved or escalated tickets, taking responsibility for tickets until resolved.
Haldex - Kansas City, MO -- October 2001 - July 2007
Help Desk Technician -- Full Time
First-line support for users by phone and e-mail, including alerting Systems to trends portending system-wide problems such as virus infection on the network, troubleshooting & installing computers, writing instruction documents for common tasks, light account administration in Active Directory. Recorded all trouble calls in Heat software database. Found key to filtering German e-mail spam from the server for Exchange Admin. With Service & Support Manager, realized faxes were being sent to terminated users for several years. Scanned all existing IT user forms for digital storage. Most recently supported Windows XP, Office 2003, Citrix applications, and MS Axapta. Robert Half/AccounTemps - Kansas City, MO -- October 2001 - April 2002
Help Desk Technician - Temp-to-Perm with Haldex - 40 hours per week
DSW Computers - Parkville, MO -- September 2001 - October 2001
Technician - 40 hours per week
Troubleshooting of walk-ins' computers. Also troubleshooting and support of contracted customers on location. Included setting up new computers and network connections.
TechBooks - Falls Church, VA -- July 2001 - July 2001
Editorial Assistant/Help Desk - 40 hours per week.
Editorial assistant duties half-time, including proofreading documents for formatting and errors as assigned by editors. Help desk half-time, including supporting both PCs and Macs. Choose Mac for self in order to learn that operating system. Some server support, communicating with India location.
Cellular Telecommunications & Internet Association - Washington, DC -- September 2000 - May 2001
Help Desk Manager -- Full Time
Supervised Help Desk Technicians, supported users, computers, and printers. Aided in network administration, new employee orientations, inventory database setup and maintenance. Counted and categorized trouble calls and helped decide new help desk software. Helped setup new computers and training for Windows 2000. Interviewed and hired one new employee.
Supported Windows 95, 2000; Microsoft Office 97, 2000; Netscape; Internet Explorer; Blackberry; etc.
I-Connect, Inc. -- March 2000 - September 2000
Integration: Network Administrator at Electronic Warfare Associates, Inc. Crystal City/Arlington, VA - Full-time
LAN admin. (Novell 4x) at EWA, Inc., including local server and account administration. Liaised with main office for connectivity and server issues. Supported PCs, Palm PDAs, and printers. Installed new computers. Developed Access database to track classified documents.
The George Washington University - Elliott School of International Affairs - Washington, DC -- August 1999 - March 2000
Local Support Partner - 20 hours per week.
Troubleshooting of PC hardware and software, including diagnosing network connectivity issues, correcting printer jams, replacing hard drives, installation of PC cards, installing new computers, supporting Netscape, MS Office, and Windows 95, 98. Recorded all trouble calls and solutions in Access database.
Y2K assessment of all computers in the school, including patching 95/98 and MS Office, investigating 3rd party software and giving recommendations, maintaining Access database of all computers and their upgrade needs. Network account administration in Novell Netware 4.x environment.
The George Washington University - The Columbian School of Arts and Sciences - Washington, DC -- March 1999 - Jan. 2000
Research Assistant - 20 hours
Troubleshooting of PC hardware and software, including diagnosing network connectivity issues, correcting printer jams, replacing hard drives, installation of PC cards, installing new computers, supporting Netscape, MS Office, and Windows 95, 98, NT. Recorded all trouble calls and solutions in Remedy database. Technical Writing: Developed and maintained RA Help Web pages, RA listserv. Y2K assessment of several departments, including patching Windows 95/98 and MS Office. Aided and trained professors, staff, and deans in the use of their computers for resources and research, including instruction in Web page development with MS Word and Netscape Composer.
Languages
French (5 years), German (2 years), Czech (1 year in country, 3 semesters study), and Sign Language (1 year), beginning Russian (self-study).
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